Privacy Policy

Ecoride Rentals ("Ecoride", "we", "our", or "us") is committed to protecting the privacy of your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, mobile application, or rental services.

We may collect the following types of personal information:

• Identity Information: Full name, date of birth, driver's licence number, and passport number.

• Contact Information: Email address, mobile number, and residential address.

• Payment Information: Credit/debit card details (processed securely through our payment provider; we do not store full card numbers).

• Driving Records: Licence class, expiry date, and demerit point history where required.

• Usage Data: IP address, browser type, pages visited, and session duration collected automatically when you use our website.

• Communications: Records of any correspondence between you and Ecoride.

We only collect information that is reasonably necessary to provide our services.

We collect your personal information in the following ways:

• Directly from you when you complete a booking form, enquiry, or account registration.

• From third parties such as payment processors or identity verification services.

• Automatically through cookies and similar tracking technologies when you visit our website.

• From public sources including government databases for licence verification.

We use your personal information to:

• Process and manage your vehicle rental bookings.

• Verify your identity and driving licence.

• Process payments and manage security deposit holds.

• Communicate with you about your booking, including confirmations and updates.

• Respond to your enquiries and provide customer support.

• Send marketing communications where you have opted in to receive them.

• Comply with legal obligations, including reporting to law enforcement or regulatory bodies.

• Improve our website and services through analytics and user feedback.

• Detect and prevent fraudulent activity.

We may share your personal information with:

• Payment processors and financial institutions to facilitate transactions.

• Identity and licence verification service providers.

• Government authorities, law enforcement, or courts where required by law or to respond to infringement notices.

• Insurance providers in the event of an accident or claim.

• Third-party service providers who assist us in operating our business, under strict confidentiality agreements.

We do not sell your personal information to third parties. We will not share your information outside of Australia without your consent, unless required by law.

Our website uses cookies and similar technologies to enhance your experience. Cookies are small data files stored on your device. We use:

• Essential Cookies: Required for the website to function correctly.

• Analytics Cookies: To understand how visitors use our site (e.g. Google Analytics).

• Marketing Cookies: To serve relevant advertisements, only where you have consented.

You can disable cookies in your browser settings; however, this may affect the functionality of our website.

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for data in transit, access controls limiting staff access to personal data on a need-to-know basis, and regular security assessments.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, to comply with our legal obligations, and to resolve disputes. Rental records are generally retained for a minimum of seven (7) years in accordance with Australian taxation and business record-keeping obligations. After the retention period, your data will be securely destroyed or de-identified.

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.

• Request correction of inaccurate or out-of-date information.

• Make a complaint if you believe we have mishandled your personal information.

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. We will post the updated policy on our website with a revised "Last updated" date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Privacy Officer:

Ecoride Rentals

Melbourne, Victoria, Australia

Phone: 0488 123 456

Email: info@ecoriderentals.com.au